Business Analyst - Chatbot
BackRoles & Responsibilities
• Understand and align with the product strategy and priorities set by the Product Owner (PO).
• Build trust with stakeholders and understand business needs while ensuring alignment with customer-centric objectives.
• Organize and facilitate workshops and presentations to collect, validate, and communicate business needs.
• Ensure clear, consistent communication with business stakeholders and technical teams.
• Analyze business models using appropriate modeling techniques and methods.
• Translate business needs into clear and structured functional and technical requirements.
• Collaborate with technical colleagues to design solutions that meet business objectives.
• Work with other departements and contributors to ensure smooth end-to-end delivery.
• Participate in and prepare for testing activities to ensure solutions align with business needs.
Identify, communicate, and mitigate risks, impediments, and issues. • Support the business in adopting new solutions by providing guidance and assistance.
• Ensure a smooth transition to new functionalities through effective change management.
Profile
• At least 5 years of experience in Business Analysis.
• Strong understanding of functional and technical analysis, architecture, and testing.
• Proven experience managing both Business and IT stakeholders.
• Knowledge of chatbots and artificial intelligence.
• Strong oral and written communication skills.
• Understanding of workflow processes.
• Dutch, French, and English with strong written and spoken communication skills.
About Dynafin Consulting
DynaFin Consulting is a dynamic and flexible consulting company specializing in the Financial Services Industry. Our team consists of a dedicated core of in-house consultants, complemented by a strong network of freelance experts, totaling more than 160 professionals across key business domains: Invest – Payments – Credits – Insurance – Data – Risk & Compliance. Over the past 15 years, we have established ourselves as a reference in the Belgian Financial Services landscape. Since July 2017, as part of the Alan Allman Associates ecosystem, we have strengthened our international ambitions and reach.