At DynaFin Consulting, we champion future-proof business models centered around smart partner ecosystems in Financial Services. Our belief stems from the potent synergy that emerges when expert companies collaborate seamlessly within a business process outsourcing setup.
Drawing from our extensive track record, we provide dedicated advice on the strategic approach of Business Process Outsourcing / nearshoring/ offshoring. BPO has proven transformative for organizations, optimizing operations, reducing costs, and enhancing efficiency. Our advice is grounded in a deep understanding of industry trends and best practices, empowering clients to make informed decisions and unlock their true potential.
Elevate efficiency and growth through our Strategic Outsourcing. Tailored operations and seamless transitions guarantee superior performance and cost savings for your success.
The decision to outsource is strategic, impacting operations and growth. Our approach begins by defining a comprehensive Target Operating Model (TOM) tailored to your needs, optimizing operations for superior performance.
Successful outsourcing requires a robust approach and strong governance. We work closely to establish a governance model aligning with your business goals and regulatory requirements, ensuring outsourced operations meet the highest quality standards.
Advocating a "hybrid" model approach, we prioritize processes for outsourcing, achieving operational efficiency and cost savings from the outset. Our carefully planned and controlled transition minimizes disruptions and risks.
We support financial institutions in the industrialization of process outsourcing, ensuring a gradual transfer of activities with minimal disruption. Working closely, we facilitate ongoing success.
Nearshoring of operations to the Operational Center of Excellence within a large banking group
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DynaFin's Expertise in Smart Partners Ecosystem: Nearshoring, offshoring & business process outsourcing
The challenge for the large banking group was to create a central Operational Center of Excellence (CoE) for all group entities, in order to create economies of scale and provide best in class operational services to the whole group. The centralized CoE should drive quality improvement, increased automation, cost reduction and overall improved customer service.
Definition and validation of the business case for the central Operational Center of Excellence together with the general management of the client.
Setup of the Service Level Agreement between group entities, with clear definition on the operational performance KPIs.
Setup of the program to relocate operational activities to the CoE abroad.
Definition of scope, budgets, risks, governance and timeline.
The DynaFin project team supported the client throughout the whole transition program
By taking up coordination responsibilities, performing business analysis, designing the target operating model in process flows and standing operating procedures, making sure the newly hired teams abroad were well trained before Go Live.
DynaFin supported the client in the post Go Live phase through quality assurance and risk monitoring.
The large international banking group successfully launched a central Operational Center of Excellence. This new CoE showed being able to meet the KPIs documented in the SLA, meeting the required processing quality standards and reducing the yearly operating costs for the bank.
Optimize operational efficiency with business process outsourcing
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DynaFin's Expertise in Smart Partners Ecosystem: Nearshoring, offshoring & business process outsourcing
A private bank has embarked on a comprehensive multi-country program aimed at outsourcing its non-core operational activities.
The bank sought to optimize efficiency, reduce costs, and enhance focus on core business functions.
To facilitate the successful implementation of this outsourcing program, the bank enlisted the support of DynaFin based on its proven experience in managing complex operational transformations. DynaFin played a pivotal role in guiding the bank through the migration process to a business process outsourcing (BPO) solution provider.
DynaFin's intervention in the project of migrating to a business process outsourcing (BPO) solution involves several key activities aimed at ensuring a smooth transition and effective management of the outsourcing arrangement:
Draft the Target Operating Model
Our consultants collaborated with the bank's stakeholders to develop a comprehensive target operating model (TOM) that outlines the desired structure, processes, and governance framework for the outsourced business activities. This involves defining roles and responsibilities, establishing communication channels, and aligning the TOM with the bank's strategic objectives and regulatory requirements.
Ensure Adequate Process Documentation
Our process experts conducted thorough process mapping exercises, documenting workflows, and capturing key decision points to ensure clarity and consistency in the execution of outsourced activities.
Service Level Agreement Definition
Our consultants established a strong foundation, fostering trust, and ensuring the success of a business process outsourcing partnership by aligning expectations, monitoring performance, and providing mechanisms for issue resolution.
Define Key Performance Indicators (KPIs)
Our consultants worked with the bank’s stakeholders to define KPIs that will be used to monitor the performance of outsourced business activities, providing measurable benchmarks for evaluating the effectiveness and efficiency of the outsourcing arrangement.
Test Coordination, Follow-up, and Defect Management
Throughout the migration process, took on a crucial role in coordinating testing activities, tracking progress, and managing any defects or issues that raised. This involves establishing clear protocols for communication and escalation, conducting regular status meetings, and implementing robust defect management processes to ensure timely resolution of issues.
DynaFin enabled the bank to effectively navigate the complexities of migrating to a BPO solution while minimizing disruption to business operations and maximizing the value derived from the outsourcing initiative. The consulting firm's expertise and guidance contributed to the successful implementation of the outsourcing project, ultimately enhancing the bank's operational efficiency and competitiveness in the market.