At DynaFin Consulting, customer satisfaction is our top priority. To ensure the excellence of our services, we conduct an annual Customer Satisfaction Survey (CSAT), which leverages the Net Promoter Score (NPS). This key metric assesses the likelihood of our clients recommending us by categorizing their responses into promoters, passives, and detractors.

 

In 2024, we are proud to report an outstanding score of 9.5/10, reflecting exceptional customer satisfaction and strengthening the growing loyalty towards DynaFin.

The Strategic Importance of Customer Feedback 

Customer feedback plays a pivotal role in our continuous improvement approach. It allows us to:

  • Identify key areas for improvement to ensure optimal service quality.
  • Adapt our offerings to meet the needs and expectations of an ever-evolving market.

 By integrating this feedback into our strategy, we ensure that our solutions remain highly relevant, innovative, and aligned with your expectations.

A Renewed Commitment to Excellence

DynaFin is dedicated to exceeding your expectations through a proactive, value-driven approach. Our ambition is to continue innovating and building long-lasting relationships of trust with our clients. With DynaFin, your satisfaction is not just a promise, it is the driving force behind our progress.